Welcome to AutoRecover ("AutoRecover", "we," or "us"). This Privacy Policy ("Policy") describes the information we collect through the AutoRecover Shopify App (the "App"), how we use and disclose that information, and the steps we take to protect it. The App assists merchants in recovering unpaid orders through automated payment reminders, late fee application, scheduling, rule-based assignments, and potential order cancellation. By using the App, you agree to the privacy practices described in this Policy.
We collect information in a variety of ways while providing the App's services:
When you install and use the App, we receive information from your Shopify store necessary to provide the App's features. This includes store information (name, address, contact details) and access to your order data. From your order data, we collect customer information (such as name, email, and address), order details (including order ID, total price, currency, creation date, and due date), and order status. You may also provide content when creating email templates, which could include personal data if you choose to add it. Information regarding the schedules and rules you configure for reminders, fees, and cancellation is also collected.
When you use the App, we may automatically collect certain technical information about your interaction with the App. This information may include your IP address, browser type, device type, and usage data related to the App's features (e.g., frequency of reminder sends, rule performance). This information helps us operate, maintain, and improve the App's functionality.
We use the collected information to operate and provide the core functionalities of the AutoRecover App. This includes creating, scheduling, and sending automated payment reminder emails to your customers using order and customer data. We use order data to apply late fees based on your configurations and to assign orders to specific schedules using the rules you set up. We also use order status and schedule configurations to determine when to potentially cancel unpaid orders. Content you provide for email templates is stored and used for sending reminders, and if you choose to share templates with the community, this content will be made available to other merchants. Reminder emails sent to your customers will originate from a subdomain related to your store name on autorecover.app (e.g., merchant-store-name.autorecover.app).
We may use your contact information to provide customer support, respond to your inquiries, and send you service-related notifications and updates about the App.
We use the information collected, including usage data, to analyze the performance of the App, identify areas for improvement, troubleshoot issues, and develop new features to enhance the payment recovery process.
We do not sell or rent your personal information to third parties. We may share your information in the following circumstances:
We may share information with trusted third-party service providers who perform services on our behalf to operate the App. These services include email sending platforms, hosting providers, and technical support. These service providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.
We may disclose your information if required to do so by law or in response to a valid legal process, such as a court order or subpoena. We may also disclose information to protect the rights, property, or safety of AutoRecover, our users, or others.
We retain your personal information and your customers' order data only for as long as necessary to provide the services of the App and fulfill the purposes outlined in this Policy. If you uninstall the App, we will delete your data and associated customer order data within a reasonable timeframe, except for any information we are legally required to retain for a longer period.
We implement reasonable technical and organizational measures to protect your personal information and your customers' data from unauthorized access, disclosure, alteration, and destruction. However, please be aware that no security system is impenetrable, and we cannot guarantee the absolute security of your information.
You have certain rights regarding your personal information, including the right to access, correct, or delete the information we hold about you. As a merchant, you are responsible for ensuring your customers' rights are respected in accordance with applicable privacy laws. You can manage much of your data within the App settings, or you can contact us directly to exercise your rights as outlined in the "Contact Us" section below.
We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated Policy within the App or on our website, and update the "Last updated" date. Your continued use of the App after the changes have taken effect constitutes your acceptance of the revised Policy.
If you have any questions about this Privacy Policy or our data practices, please contact us at support@autorecover.app.